If your team has been adding insights to ProductBoard from Slack, ensure you follow steps 1-4 if you’d like to include messages collected from Slack as part of your migration. Otherwise, skip to step 5.

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Step 1: Create a Slack App

  1. Go to api.slack.com/apps
  2. Click the “Create New App” button
  3. Choose “From scratch”
  4. Name your app (e.g., “Vistaly Migration App”) and select your workspace
  5. Click “Create App”

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Step 2: Configure User-Level Permissions

  1. In the left sidebar, click on “OAuth & Permissions”
  2. Scroll down to the “Scopes” section
  3. Under “User Token Scopes” (not Bot Token Scopes), add the following permissions:
    • (to read messages from public channels)
    • (to read messages from private channels)
    • (to get channel information)
    • (to get private channel information)
    • (to get user information)
    • (to match users by email)

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Step 3: Install the App to Your Workspace

  1. Scroll up to the top of the “OAuth & Permissions” page
  2. Click “Install to Your Workspace Name”
  3. Review the permissions and click “Allow”
  4. After installation, you’ll see a “User OAuth Token” that starts with
  5. Copy this token and store it securely - this is what you’ll need for the migration

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Step 4: Channel Access

With a user token, access permissions work differently:

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Public Channels:

  • The app can access the complete history of all public channels without being added to them
  • This simplifies the migration process as no manual channel joining is required

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Private Channels:

  • The app will have access to private channels that the authorizing user has access to
  • Private channels the authorizing user is not a member of will not be accessible
  • Vistaly’s data migration tool will include a link to any instances it is unable to read so users can view those messages if they have access

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Step 5: Export ProductBoard Feedback

If you use ProductBoard, you’ll need to export your feedback data:
  1. Use ProductBoard’s export functionality to download your Notes
  2. Save the exported file for the next step

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Step 6: Share Required Files with Vistaly

Share the following with us using a secure method:
  1. Your Slack user token (starts with xoxp- or xoxb-) if using Slack
  2. Your ProductBoard feedback export file

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Step 7: Upload Vistaly Feedback

The Vistaly team will return a CSV file that you can use to upload your feedback using the bulk feedback import feature.

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Important Security Notes

  • The user token provides access to your Slack workspace data. Only share it through secure channels.
  • User tokens have broader permissions than bot tokens and should be handled with extra care
  • User tokens will expire if the authorizing user changes their password
  • After migration is complete, you can revoke the token by:
    1. Going to api.slack.com/apps
    2. Selecting your migration app
    3. Going to “OAuth & Permissions”
    4. Clicking “Regenerate” or completely uninstalling the app

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Data Migration Limitations

Please be aware of these limitations:
  1. Private Channels: The app can only access private channels that the authorizing user is a member of
  2. Direct Messages: The app cannot access direct messages (DMs) or multi-person direct messages (MPDMs)
  3. File Access: While the app can see file metadata, downloading files may require additional permissions
  4. Rate Limits: Slack API has rate limits that may affect migration speed for very large workspaces
  5. Token Expiration: User tokens expire if the authorizing user changes their password

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Need Help?

If you encounter any issues during setup, please reach out to our support team at support@vistaly.com.