To import via CSV, head to the Inbox and click the 3-dots menu.Download the sample CSV file to see the format needed to properly import your data. Here’s everything you need to know about the uploader fields:
the actual thing that was said that you would like to capture
the date that the Feedback was given
if the Feedback originated from a customer support tool, include the link here
the email address of the person who gave the Feedback
the first name of the person who shared the Feedback
the last name of the person who shared the Feedback
the name of the company the Feedback sharer works for
if you add a website to Feedback organizations, we’ll auto-group future Feedback givers with a matching email domain to that organization
If you have any existing Persons or Organizations, we’ll try to automatically associate imported Feedback with them.
If you don’t have all of the data supported by the uploader, that’s fine. Upload what you have, and the uploader will walk you through any errors it encounters with your data.